Terms and Conditions
Our Address
UK Cast Iron Radiators
Hill Farm
84 Hayfield Hill
Cannock Wood
Staffs
WS15 4RU
Product Description
All sizes quoted are approximate - if the size is critical then please do not
hesitate to ask any questions that you may have.
We sell reclaimed items that due to their age will have marks on them etc that
are commensurate with age.
Payment
We accept all types of payment including credit/debit card, Pay Pal or by a
Personal Cheque, Postal Order, Bankers Draft or BACS transfer. You can pay
online through our website or if you are unsure how to do so please call us.
Returns Policy
Items must be returned within 7 days of receipt for a full refund – providing
the item is in the same condition as it was when sold and the buyer must pay any
transportation/shipping costs. A 25% re-stocking fee is applicable on all goods
except faulty or damaged goods.
Privacy Statement
Protecting your privacy is very important to UK Cast Iron Radiators and
therefore any personal information you provide us with will be treated with
care, and subject to our Privacy Policy, will not be used, disclosed or
forwarded, in ways to which you have not consented.
Products
1 Pre-Sales
Pricing - Where pricing is shown on the web site or in the
Company’s literature, this is
INCLUSIVE of Value Added Tax (VAT) charged
at the prevalent UK rate (Our online brochure for Cast iron
guttering shows prices excluding VAT and excluding any surcharges where
applicable - these wiill be added to your invoice as applicable).
Ownership of Goods - All goods shall remain the property of the
Company until paid for in full. No financial offset against the value of goods
supplied is permitted for whatever reason without the written agreement of the
Company.
Applicable to Radiators
Dimensions - All our traditional radiators are individually
hand cast and assembled, thus total lengths/widths of the radiators can vary
slightly. We strongly advise that you position your radiators before installing
your pipe work. The Company will not be liable for any damage or losses incurred
by the purchaser or their representatives for installation of pipe work prior to
the goods being placed in situ.
Painting & Finishes - Sectional radiators are supplied in a
primer coating ready to be painted. The colour of the primer varies by radiator
and, although the Company will endeavour to meet the Purchaser’s requirements,
it cannot be held responsible for failure to supply a particular primer colour.
We recommend that primed radiators are painted with an appropriate paint for the
purpose. For painted goods, the Company gives no guarantee that the colour will
accord precisely with the advertised colour and the Purchaser accepts that there
may be minimal differences. The colour and gloss level in any colour or RAL
chart must be used only as guidance. Please note that colours presented online
will vary between different computers and monitors and that printed colours may
vary slightly from the actual paint colour.
Polishing - Polished radiators are supplied coated with a thin
layer of oil. Polished radiators should be kept oiled by applying a thin coat of
oil every 2 months. This will protect the cast iron from rusting. Oils used can
be anything from Danish oils to WD40 type oils; they must be clear and long
lasting. If you forget to oil your radiator, depending on the moisture within
the environment, a thin coat of rust may appear. This can easily be removed by
applying a thin coat of ‘T-Cut’ and then re-oiling the radiator. Do not put any
damp clothes onto your radiators as this will cause them to rust. There are a
number of different types of polished finish available in the UK, if the type of
polished finish is of key importance (e.g. to match other radiators), please let
us know and we will endeavour to meet your requirements. A photo is always the
best recourse in these circumstances.
2 Sales
Invoice - It is the responsibility of the Purchaser to check
the invoice and ensure that all details on the invoice are correct. The Company
will not be held liable for any details that are incorrect if they have not been
brought to the attention of the Company prior to the dispatch of goods.
Payment - Payment for goods is in full in advance of delivery
unless with the prior agreement of the Company in writing. The Company reserves
the right to charge interest on any late payments at the rate of 4% above
current base rate, i.e. if base rate is 5%, the interest levied by the Company
would be 9% per annum.
Delivery - Delivery dates are approximate and no liability
whatsoever is accepted in respect of late deliveries. Upon request we supply
estimated delivery dates. Purchasers are usually notified of confirmed delivery
dates 2-3 days prior to dispatch. The Company will not be responsible for any
delays in the delivery of goods or services, nor for any damages or loss caused
to the Purchaser or other party as a consequence of this delay. The Company will
endeavour to meet any special shipping requirements as a courtesy, but will not
be held responsible for failure to meet these requirements.
Delivery applicable to items shipped by pallet - When shipped
using this method the haulage company will attempt to deliver pallets as close
as possible to the Purchaser’s required position, usually to the closest
hard-standing area. The haulage company is under no obligation to remove items
from the pallet, nor carry items into the Purchaser’s property. The Purchaser
should warn the Company if there is restricted access, soft or gravelled
driveways. Should the Company not be notified in advance of any restrictions in
delivery access, or should the Purchaser or their representatives not be present
to sign for the goods, the Company reserves the right to charge a redelivery fee
should redelivery is necessary. A lot of our items are very heavy; please ensure
that either sufficient manpower, or lifting gear, is available to unload the
pallet. For timed, and/or Saturday deliveries, the haulage company levies
additional charges, please contact the Company for details of these charges.
Postage Delivery Small items will be shipped by Royal
Mail/business post/courier Company. The Company will not be held responsible for
any failure of the pallet forwarding network or delivery service to deliver
within any specified period.
Acceptance of Deliveries - Please ensure that goods are
unpacked when they are delivered and check them against the delivery note. Any
goods damaged in transit must be reported to us within 3 days of delivery. The
Company will not be held liable for any damaged goods if not reported to us
within this three day time period. The Company cannot be held responsible for
any damage occurring after delivery.
Back Orders - Should any item requested by the Purchaser be on
back order, the Company will endeavour to supply such goods as soon as possible;
however, the Company will not be responsible for any delays in the delivery of
goods or services, nor for any damages or loss caused to the Purchaser or other
party as a consequence of this delay.
Force Majeure - No responsibility can be accepted by the
Company for any failure or delay in performance which is wholly or partially due
to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by
Government or other competent authority, Strikes, Lock Outs, Failure in
Supplies, or to any cause whatsoever beyond it’s control.
3 Post-Sales
Items must be returned within 7 days of receipt for a full refund – providing
the item is in the same condition as it was when sold and the buyer must pay any
transportation/shipping costs. A 25% re-stocking fee is applicable on all goods
except faulty or damaged goods.
Guarantee - Radiators are guaranteed for a period of 10 years
and valves for 1 year from the date of the Purchaser’s invoice to be free from
any manufacturing defects. The Company will replace any goods found faulty due
to manufacturing or workmanship free of charge within this period, subject to
the following conditions:
- the defect is not due to wear and tear, accident, misuse, improper operation or
failure due to incorrect installation;
- the cost of labour is paid by the Puchaser;
- proof of purchase is available;
- powder coating primed radiators by the Purchaser or their agents invalidates the
guarantee as the Company has no control over how the radiators have been
shot-blasted or heat treated;
- The Company reserves the right to change only the defective section of a
sectional radiator;
- Consequential loss – the Company is not liable for any consequential loss caused
directly or indirectly by any defect in it’s goods;
- The benefit of this warranty is given to the first retail purchaser of the goods
and is not assignable.
Returns Policy - The Company will accept the return of
non-faulty goods as long as the goods are fit for purpose and in the same
condition that they left it’s warehouse. Upon the return of such goods in the
aforementioned condition a full refund of the cost of the radiator(s) in primer
finish will be given within 30 days subject to a 30% restocking charge and the
cost of returning the goods to the warehouse. The cost of painting or powder
coating is non refundable
Complaints - The Company prides itself on the provision of
first rate customer service; however, in the unlikely event that you do have a
complaint, such a complaint must be furnished to the Company in writing within 7
days of the receipt of goods setting out the grounds of complaint. The Company
will ensure that any such complaint is dealt with sensitively and in a timely
fashion.
4 Legal
UK Law - These terms and conditions and any contract formed are
subject to UK law and shall be dealt with under the UK legal system only. In
these Terms and Conditions the term ‘the Company’ means UK Architectural
Antiques trading as UK Architectural Antiques. ‘Purchaser’ refers to the
purchaser of any goods or services and the term ‘goods’ refers to any item sold
by the company. Nothing herein referred to shall be deemed to have construed a
relationship with any supplier or purchaser of the Company’s products or
services without the express written permission of the company.
Copyright - All text, graphics, formatting or other materials
present on the Company’s web site or in the Company’s printed material shall
remain the property of the Company. Any use of the Company’s materials without
written permission of from the Company is prohibited.
Web Site - By using the Company’s web site you agree to our
terms and conditions. If you do not agree with our terms and conditions you may
not use our web site shop.
Security - The Company endeavours at all times to adhere to
best practice in respect of security. The Company bears no responsibility for
any security breaches howsoever caused; however, it will act to the best of its
ability to see that such breaches do not occur and to remedy such a breach in
the unlikely event of it occurring. For web-based orders we use a secure
processing system (PayPal) utilising Secure Socket Layer (SSL) technology. All
credit card numbers are encrypted in the software and the Company holds no
credit card details after the order has been successfully placed.
Privacy - The Company respects the privacy of its customers and
the users of its web site and will never supply any personal details to third
parties without permission. We are committed to acting in accordance with the
Data Protection Act 1998.
5 Care of your Radiator(s)
We want your radiator(s) to arrive in perfect condition and be kept in perfect
condition to ensure they last you a lifetime. Mishandling during carriage can
lead to faults. In order to ensure that your radiators do not get damaged during
transit, please note the following; -
When screwing the valve tail into the bush - turn it finger tight then using a
spanner turn it till there is only moderate resistance. Using a 4” (100mm)
spanner it is difficult to over tighten. It is easy to over tighten and crack
the bush with an 8” spanner. A thread sealant must be applied to the valve tail
threads to get a water tight seal. LSX sealant available at all plumbers’
merchants is recommended. PTFE tape is an acceptable alternative.
It should not normally be necessary to unscrew the bushes, but if for any reason
you do, retighten them gently, enough only to create a good seal. 18” Stilsons
should not be used! The torque from an 8” adjustable spanner is more than enough
to create a good seal.
6 Carrying
The correct way to carry a radiator keeping is upright at all times. Please use
pieces of wood as handles at either end of the radiator. Larger radiators may
need a central lift.